Get help today

Please seek same-day eye assessment

Some eye symptoms need a professional to look at your eye before any treatment. Do not use over-the-counter drops as a substitute for assessment.

Contact urgent care now if you have any of these:

  • New change to vision — blurring, loss of vision, double vision, halos, flashes or a shadow
  • Moderate or severe pain in or behind the eye
  • Unusual sensitivity to light (ordinary indoor light hurts)
  • Intense redness around the coloured part of the eye, with pain or headache
  • Severe headache, nausea, unequal pupils, eye bulging, or fever with eyelid swelling
  • Blisters, ulcers or a rash around the eye, forehead or scalp
  • Anything struck the eye, or exposure to chemicals, glue, or bodily fluids
  • Contact-lens wearer with pain, light sensitivity, blurred vision or a white spot on the eye

Where to go

  • GP surgery — ask for a same-day appointment
  • NHS 111 (UK) or local urgent-care line for guidance
  • Nearest hospital eye casualty / eye emergency department
  • A&E / Emergency Room if pain is severe, vision is affected, or a chemical entered the eye
  • Your local optometrist — many offer same-day assessments for red or painful eyes

Chemical exposure — do this immediately

  • Rinse the eye continuously with clean lukewarm water or saline for at least 15 minutes
  • Do not delay to look up the chemical — call for help while rinsing
  • Remove contact lenses only if they come out easily during rinsing