Get help today
Please seek same-day eye assessment
Some eye symptoms need a professional to look at your eye before any treatment. Do not use over-the-counter drops as a substitute for assessment.
Contact urgent care now if you have any of these:
- New change to vision — blurring, loss of vision, double vision, halos, flashes or a shadow
- Moderate or severe pain in or behind the eye
- Unusual sensitivity to light (ordinary indoor light hurts)
- Intense redness around the coloured part of the eye, with pain or headache
- Severe headache, nausea, unequal pupils, eye bulging, or fever with eyelid swelling
- Blisters, ulcers or a rash around the eye, forehead or scalp
- Anything struck the eye, or exposure to chemicals, glue, or bodily fluids
- Contact-lens wearer with pain, light sensitivity, blurred vision or a white spot on the eye
Where to go
- GP surgery — ask for a same-day appointment
- NHS 111 (UK) or local urgent-care line for guidance
- Nearest hospital eye casualty / eye emergency department
- A&E / Emergency Room if pain is severe, vision is affected, or a chemical entered the eye
- Your local optometrist — many offer same-day assessments for red or painful eyes
Chemical exposure — do this immediately
- Rinse the eye continuously with clean lukewarm water or saline for at least 15 minutes
- Do not delay to look up the chemical — call for help while rinsing
- Remove contact lenses only if they come out easily during rinsing